Shipping & Returns

At Tawraa, we are committed to delivering your Panjabi and fashion products quickly, safely, and in perfect condition. Below you will find all the details about our shipping process to ensure a smooth shopping experience.

Shipping Rates & Delivery Time

Domestic Shipping (Within Bangladesh)

Standard Delivery
From ৳80 – Estimated delivery within 3–5 business days

Express Delivery
From ৳150 – Estimated delivery within 1–2 business days

Free Delivery
Available on orders over ৳3,000

Order Processing

Orders are processed within 24 hours after payment confirmation, excluding Fridays and public holidays.
Once your order is shipped, you will receive a confirmation message or email with tracking information.

For express delivery orders, we prioritize packing and dispatch to ensure the fastest possible delivery.

Order Tracking

After your order has been shipped, you will receive a tracking number. You can use this number to track your order through our delivery partner. Please allow up to 6 hours for tracking information to become active.

Returns & Refunds

We want you to be fully satisfied with your purchase from Tawraa.

Step 1: Contact our Customer Support team with your order number and reason for return.
Step 2: Our team will guide you through the return process and provide return instructions.
Step 3: Once we receive and inspect the returned product, we will process your refund or exchange.

Refunds will be issued within 3–5 business days after approval and will be credited to your original payment method.

Returned items must be unused, unwashed, and in original condition with tags intact.

Cancellations

Orders can be canceled within 2 hours of placement.
If the order has already been shipped, you will need to follow our return process.

If you want, I can also create Return Policy, Privacy Policy, and Terms & Conditions pages to match this tone and branding for Tawraa.